Orders and Returns

We have a 30-day return/replacement policy, if you are unhappy with your product or your product is defective within 30 days of the original purchase date, please contact us for a return merchandise authorization (RMA). When contacting Customer Service, please be sure to include the following:

Order number

The product you wish to return
·Reason for return (Please specify)
·If the product has been opened
·Would you prefer a refund or an exchange (we cannot guarantee availability)

Please note that shipping freight (20% in total order value) is the buyers' responsibility except the situation of default doll .

If you receive any product that is damaged, then you must notify us within 48 hours of receipt and follow the return procedures above.
Returned items must be new and unused, in the original packaging. Any item returned that is not in resalable condition, may be rejected.

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