Customer Service

Thank you for choosing USEXDOLL dolls. And we are also sorry to know you have to give up her because some or other reason. Anyway, please read below terms carefully and find out your best solution accordingly.

Cancellation before the shippment, 5% order processing fee.

After shipping the parcel, buyer would like to refund & return the parcel  because of regrets or dislike it kind of reason. Buyer should  bear the cost as below:

1 20% shipping freight.

2 5% extra operation fee if paid by credit card,that is total payment value*25% .

Due to seller's fault, buyer received incorrect item or defective item, please contact us directly, we are glad to pay for the return shipping, fix or replace the item without any additional charge and ship it back to you.

Your refund will be processed within 12hours after recieved your items.

Any enquires on your order you can contact us any time. You will get it replied in 12 hours. Thank you.

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